In the midst of the bustling terminals and dynamic skies of an airport, it is important to ensure that passengers can navigate their way with ease. Airports have the responsibility to make passengers feel safe, well-informed, and able to access assistance even amid the myriad display panels and large crowds. How can airports achieve this seamless passenger experience and provide more inclusive assistance?
Imagine passengers not only seeing the self-check-in kiosks and eye-catching displays, but also being able to speak directly with them. This scenario takes passenger management and satisfaction to a new level. This is made possible by the integration of Intercom modules that enable interactive communication with existing systems. By leveraging the capabilities of Ivy Virtual Assistant, self-service stations and help points in terminals can streamline routine enquiries, further enhancing the passenger experience.
Passengers with disabilities might have unique service requirements at an airport. They can benefit from interactive communication solutions that ensure a seamless travel experience for all. These solutions seamlessly integrate data from multiple applications on connected screens while enabling interactive communication through the multilingual virtual assistant Ivy or direct interaction with airport personnel. They are designed to manage information and support in daily operations and emergency situations, blending seamlessly with the airport environment.
Thereby, perfect speech intelligibility is essential in the noisy airport environment, ensuring passengers have access to uninterrupted, crystal-clear two-way communication, especially during critical situations like emergencies.
